You can’t fix what you can’t see. And your guests? They’re not always going to tell you.
That’s where we come in.
The Atlas Secret Shop is an undercover, eyes-wide-open visit to your space — no heads-up, no clipboard, no “founder goggles.” Just a real, unscripted guest experience captured by someone who knows exactly what to look for (and what quietly chips away at trust, loyalty, and word of mouth).
We’ll walk in like any customer. But we’ll walk out with sharp notes, missed moments, and easy wins that help you tighten the flow, sharpen the vibe, and bring your guest experience in line with everything else you’ve built to be excellent.
You can’t fix what you can’t see. And your guests? They’re not always going to tell you.
That’s where we come in.
The Atlas Secret Shop is an undercover, eyes-wide-open visit to your space — no heads-up, no clipboard, no “founder goggles.” Just a real, unscripted guest experience captured by someone who knows exactly what to look for (and what quietly chips away at trust, loyalty, and word of mouth).
We’ll walk in like any customer. But we’ll walk out with sharp notes, missed moments, and easy wins that help you tighten the flow, sharpen the vibe, and bring your guest experience in line with everything else you’ve built to be excellent.
A discreet, unannounced visit to your space
A n easy to digest (acronym-free!) Guest Experience Scorecard
6–10 specific, impactful recommendations with ROI
Optional visuals to help you reimagine problem spots
A post-visit session to walk through what we saw — and what to do next
Because no one’s going to tell you, “that was confusing.” They just won’t come back.
Let’s make sure they do.
